SUPPORT

Non-Stock Sizes

Non-stock Sizes are those which are extensions of stock sizes or are in naturally gradable increments of standard sizes (ie: 5XL Shirts or 58 x 31 pants). Cut-to-order styles are made specifically to specifications and are subject to the same pricing as non-stocks. Contact customer support for information.

• Bulwark® garments, regardless of quantity, add 35% to list price.
• Red Kap® garments, regardless of quantity, add 100% to list price.
• Horace Small® garments, regardless of quantity, add 50% to list price.
• Dickies garments, regardless of quantity, add 100% to list price.
• Workrite Fire Service garments, regardless of quantity, add 35% to list price.

Note: Non-stock sizes, cut-to-order styles, and custom sizes are non-returnable and may only be cancelled on the same day that they are ordered.

Custom Sizes

Custom Sizes are those which require dimensions to fit a specific body measurement thus calling for a special pattern to be made (made-to-measure). Add 150% to list, regardless of quantity. Horace Small is an additional 100% to list for custom sizes.

See full Terms & Conditions of Sale here.

Shipping:

Stock orders will typically ship no later than the following business day. In order to guarantee next day delivery, please request NDA (Next Day Air) shipping. These orders must be received by 10:30 A.M. Please note: WWOF requires 24-48 hours to prepare export documents.

Pick-Up Location:

Orders may be picked up between 8 A.M. and 4 P.M. Monday through Friday. WWOF requires two hours lead time for processing pick-up orders for existing accounts. Pick-up orders placed by 11 A.M. by existing accounts may be picked up the same day. All orders and pick-ups are subject to credit approval.

• The Rock DC 554 Hickory Hills Blvd Whites Creek, TN 37189, USA
• Covington DC 4000 US Highway North Covington, TN 38019, USA
• Ontario DC 1154 E. Holt Blvd Ontario, CA 91761, USA
• Houston DC 1209 Lathrup Houston, TX 77020, USA
• Cambridge DC 415 Thompson Dr. Cambridge, ON N1T 2K7, Canada
• Edmonton DC 9146 Yellowhead Trail Edmonton, AB T5B 1G2, Canada
• Guadalajara DC Carretera A Chapala KM24.5 Guadalajara, JA 45670, Mexico

See WWOF's Standard Terms and Conditions of Sale here.

All returns must have a WWOF return authorization ("RA") number affixed to the outside of each returned box. Please inspect all goods before processing as altered, printed, embroidered, decorated or washed garments are not returnable (unless otherwise defective). To request a return, simply call (800) 733-5271, Monday-Friday, 7 A.M.-5 P.M. (Central Time).

Unaltered Stock Product in Original Packaging

Customers may return unaltered stock product within sixty (60) days of receipt of goods, upon presentation to WWOF proof of receipt, advance approval of WWOF and issuance of an RA number. These returns are subject to freight costs and a $0.75 per piece restocking fee, or greater in WWOF's sole discretion.

Shipment Errors

All claims for shortages, shipment damages, price discrepancies, and the like must be made within seventy-two (72) hours of receipt of goods. In order to return goods damaged in shipment, please call the toll-free number indicated above for approval and an RA number and return instructions.

Defective Goods

All goods must be inspected within thirty (30) days of receipt. In the event that you believe any goods received are defective, please call the toll-free number indicated above for approval and an RA number and return instructions. Defective merchandise must be clearly marked by placing tape or otherwise indicating the specific location of the garment flaw. The foregoing policy is subject to change without notice.